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How We Protect Your Account & Payment Data

Your account and the financial information you share when depositing via DANA, OVO, GoPay or QRIS stays secure and private on wortel21 login.

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wortel21 login How We Protect Your Account & Payment Data
GET IN TOUCH

Contact Us About Your Privacy Rights

If you have questions about how we handle your data, want to update your information, or need to request access to what we hold on file, our support team is here to help. Reach out through any of these channels and we'll respond promptly.

Team online

Live Chat

Open your account and jump into the live chat widget in the bottom-right corner of the lobby. Our team responds during support hours to answer privacy questions and requests.

Email Support

Send your privacy request to our support email address. Include your account username and a clear description of what you need, and we'll process your request within the timeframe set by local law.

Account Settings

Log into your account and navigate to Settings > Privacy & Data. From there, you can update your contact details, review what we've collected, and adjust your communication preferences.

HOW WE WORK

Data Handling, Retention & Your Rights

We take data security seriously. Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted before it reaches our servers.

Encryption Standard

All payment information from DANA, OVO, GoPay and QRIS deposits is encrypted using industry-standard protocols before storage.

Data Retention

We keep your account data for the duration of your membership and for the period required by local law afterward.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or QRIS account, we verify your identity and account ownership…

Third-Party Sharing

We do not sell your personal data to marketers or unrelated companies.

Your Access Rights

You can request a full copy of your data, correct any inaccurate information, and ask for deletion where local law…

Cookie Control

We use cookies to keep you logged in and remember your lobby preferences.

Privacy & Data Frequently Asked Questions

We collect your name, email, phone number, date of birth and a secure password to verify your identity. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record the payment method and transaction details. We also log device information—your IP address, browser type, and approximate location—to prevent fraud and secure your account.

We retain your account data for the period required by Indonesian financial law, typically several years. Transaction history is kept for audit and regulatory compliance. You can request deletion of non-essential data where local law permits. Contact our support team to discuss data removal options for your specific account.

Yes. Log into your account, go to Settings > Privacy & Data, and you'll see a summary of what we hold. For a complete copy—including login history, every deposit and withdrawal, and device logs—contact our support team. They will send you a full data export within the timeframe specified by local law.

Absolutely. Every payment you send via DANA, OVO, GoPay or QRIS is encrypted using industry-standard SSL/TLS protocols before it reaches our servers. Your payment method details are never stored in readable form. We use certified payment processors to handle the transaction securely.

No. We do not sell your personal information to marketers, data brokers or unrelated third parties. We share data only with payment processors who handle your deposits and withdrawals, fraud-prevention services, and government agencies where the law requires it.

Log in to your account and navigate to Settings > Account Details. From there, you can update your email, phone number, and other profile information instantly. For changes to sensitive data like your date of birth or legal name, contact our support team to verify your identity first.

If we detect unusual login attempts or suspicious activity, we'll temporarily freeze your account and notify you immediately. You'll need to verify your identity via email or phone before regaining access. Enable two-factor authentication in Settings > Security to add an extra layer of protection to your account.